What happens after you open a dispute?

A dispute is a process used to protect both parties when a P2P transaction cannot be completed. If one party cannot complete the transaction, the support team will review all relevant details, verify the provided evidence, and assign one of the possible outcomes described below.

What is a dispute?

A dispute is a formal request for assistance from the platform when you and the other trader cannot complete a transaction on your own.

You should open a dispute only if the seller confirmation timer has ended and:

• The buyer claims to have paid, but the seller hasn’t received the funds.
• The seller hasn’t released the crypto after payment was sent.

When a dispute is opened, the support team investigates the situation and decides who should receive the cryptocurrency locked in escrow.

What happens right after you open a dispute

1. The crypto remains locked in escrow — it cannot be released until the dispute is resolved.
2. Both traders receive notifications about the dispute.
3. A moderator is assigned to your case to review evidence and request any additional details if necessary.

At this stage, your trade is placed on hold. Please avoid opening additional support requests about the same order.

What you should do during a dispute

To help moderators resolve your case faster:

• Respond promptly to messages from the moderator.
• Provide clear and complete proof of payment — such as screen recordings, screenshots, receipts, or bank statements.
• Keep all communication inside the platform’s chats.
• Avoid using external channels like WhatsApp or Telegram.

The quicker you provide evidence, the faster your case can be reviewed.

How moderators review your case

Moderators carefully analyze:

• The chat history between both peers and the platform.
• The payment confirmation and transaction details.
• Any other relevant files or documents submitted by either side.

If anything is unclear, the moderator may contact both parties to request additional information before making a final decision.

Possible outcomes

After reviewing all available evidence, the moderator will decide one of the following:

• You win the dispute — the cryptocurrency is released to your wallet.
• The other trader wins — the cryptocurrency is released to their wallet.
• The trade is canceled — in rare cases where payment cannot be verified or both parties agree to cancel.

All dispute decisions are final and made strictly based on verified information.

How long it takes

Most disputes are resolved within two working days.

In some cases, it may take longer if additional evidence or confirmation from banks or payment systems is required.

Our recommendations to avoid disputes

• Always double-check payment details before sending funds.
• Use only your own verified bank account or wallet.
• Communicate exclusively with support through the platform’s chat.
• Never release cryptocurrency before confirming the payment has arrived.